Welcome to Dedicated to Nature!

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Customer Service

Shipping & Delivery
Orders are processed and sent within 24hrs of being placed. Orders are shipped in New Zealand via courier and depending on your location will take 1-3 days. All parcels are tracked. Orders over $20 are shipped free, orders under $20 have a flat fee of only $4.50. For cost on international shipping please see our other shipping page.
Privacy & Security
At Dedicated to Nature we respect the privacy of every individual who visits our website. This privacy statement provides notice of the standards and terms under which we protect the privacy of information supplied by visitors to our website. Dedicated to Nature receives data about its website visitors only when such information is provided voluntarily, such as when a visitor requests information or a quote, makes a purchase or sends us an e-mail. When you provide personally identifiable information to us through our website, it will be used only to fulfil your specific request. We will not sell or trade your personally identifiable information unless we are authorised or legally required to do so. Dedicated to Nature takes all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. We use our best efforts to ensure that information received via this website remains secure within our systems, however users should be aware that there are inherent risks in transmitting information across the Internet. We are not responsible for events arising from unauthorised access to your personal information. This policy may change from time to time, so please check back periodically to review this information. Please feel free to contact us, for further information regarding this policy.
Returns & Replacements
Please contact us within 3 days of receiving your product to notify us of any transit damage to your products. We will organise replacements asap. Shipping takes 1-3 days if you haven't received your goods please advise us asap. All products come with a 30 day money back guarantee if for any reason you are not happy with you product please return to us within 30 days and we will exchange or refund the value of the product (note postage costs aren't refunded).
Ordering
All products can be ordered on-line with our secure checkout system, if you are unsure or nervous about ordered on-line please email us so we can assist you.
Viewing Orders
The easiest way to track and view your orders is to register as a customer, at any time you can log in to view current and previous orders.
Updating Account Information
To update your information, simply log into your account. Keep this information up-to-date to ensure you don't miss any newsletter and your parcels get delivered to the correct place.

 

Dedicated to Nature provides a complete range of natural, organic skin, body, pet and home care products.